Jasjit Singh Sachdeva +61415829519 (M) Senior System Administrator Email: jasjitsingh.sachdeva@gmail.com Australian PR (independent Subclass 189) http://in.linkedin.com/in/jasjitsinghsachdeva Professional Summary • Highly self-motivated and results-driven IT professional with more than 12 years providing high-performance systems administration project management on the MS Windows, Vmware, platform for financial services, and BPO/KPO industries. Detail-oriented, analytical and methodical with critical thinking to resolve operations and people-centric work issues even under stressful work conditions. • Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments. Highly organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or without supervision. Strong people management and interpersonal communication skills that build user/customer confidence while forging teamwork synergies with colleagues across diverse ethnicities. • SME for System Center Configuration Manager(SCCM 20012 R2),System Center Virtual Machine manager (SCVMM 2008 and 20012) System Center Operation Manger (SCOM 2007R2 and 2012 R2), System Center Orchestrator and Service Manager • Strong Sense of Virtualization and Cloud (Microsoft Hyper-V) (Citrix Xen app and Desktop, Netscaler, Director), VDI solution HP thin clients, (Vmware ESxi 5.1, 5.5 and 6, and other appliances), Application Virtualization App-V, MED-V), Storage(EMC VNX 5400, 5500,3200, Vplex) Backup (Avamar, Networker, HP Live Vault, Common Vault),Hybrid Cloud (Micrsoft Azue (Active direcotory) Office 365 (Migrations) Sharepoint. • Professional, outgoing tier 3 supports and solution provider for complex IT strategies and initiatives to reduce maintenance and costs along with providing stable and reliable services • Identifies and highlights the risks and possible mitigation strategy • Strong communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure. • Ability to maintain a reliable and methodical approach to support and Documentation. Quick learner, highly motivated team player with excellent organizational and analytical skills. • Ensures a clear understanding of project status by coordinating using appropriate channels of communication with stakeholders and project teams. Education MBA (IT) 2006 – 2008 Guru Gobind Singh Indraprastha University, Delhi. India B.Sc (IT) 2002 – 2005 Punjab Technical University, Jalandhar, Punjab. India Sr. Secondary Certificate Exam 2001 – 2002 Guru Harkrishan Public School (CBSE Board), Delhi. India High School Exam 1999 –2000 Guru Harkrishan Public School (CBSE Board), Delhi. India Certifications Microsoft Certified Solution Expert in Private Cloud VMware Certified Associate (Data Centre Virtualization) VCA-DCV 5 VMware Certified Professional (Data Centre Virtualization) (VCP-DCV 6) Microsoft Certified Specialist in Developing Microsoft Azure Solutions Microsoft Certified Technology Specialist in Administering and Deploying SCCM 2012 Microsoft Certified Solution Associate (MCSA) Window Server 2012 Microsoft Certified IT Professional (MCITP): Windows Server 2008: Enterprise Administrator Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Network Infrastructure, Configuration ITIL V3 Foundation Professional Experience Organization: IBM Australia (IMI Payroll) Duration: Sep 2016 – Present Role:IT Consultant My job responsibilities involves managing overall Desktop Infrastructure both physical and virtual which include Design, Planning, Implementation of images (windows 7 and 10 for Westpac across the Australia) using SCCM 2007 and 2012. Currently working on SCCM 2007 to 2012 migration which include Virtual application, Citrix VDI (7.6), Desktops, Laptops, Security. ? Designing, Implementing, and Maintaining System Center Configuration Manager for Multi Geographic and Multi Domain Environment. Planning and Implementation of Internet base Client Management, DP with Mobility management, and Linux Based Clients also managing overall health of SCCM site servers and end point clients. ? Created customized reports utilizing SQL/SQL Reporting services to help assist on making better business decisions ? Creation of Collections, Packages & Advertisements for Auto Deployment of applications in Effective Way using Query based Collections and Global Conditions ? Developed and executed Patch management using Software Updates Management in SCCM (SUP) & WSUS. ? Developed and executed on application patching utilizing System Center Updates Publisher for security patching non-Microsoft applications ? Managing Audit and Compliance using SCCM 2012 feature like: -Base lining of systems using Compliance Settings in Configuration Manager and Microsoft Security Compliance Manager, Application license Compliance using Asset Intelligence and Software Metering. ? Setup and configured Windows 7 to Windows 8.1 and 10 migrations using SCCM OSD, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT), this also included managing all task sequences/images for the different HALs on XP as well as Windows 8.1 and 10 ? Application Virtualization: - Implementation and configuration of APP-V Virtualization and distributing sequenced applications (Pilot). ? Experience and knowledge with designing installing and implementing VMware ESX server, VMware virtual center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter VM Backup products and other products for virtualization Organization: EXL Services Pvt Ltd Duration: May 2014 – May 2016 Role:Lead Assistant Manager My job responsibilities involves managing overall IT infrastructure operations that includes standardization and automation of processes and providing solutions to reoccurring problems affecting various businesses, Team Management, implementation of new solutions for capability build-up for organization, better calculative ROI’s and reduction in TCO. ? Designing, Implementing, and Maintaining System Center Configuration Manager for Multi Geographic and Multi Domain Environment. Planning and Implementation of Internet base Client Management, Other Domain Controller, and Cloud base DP with Mobility management, and Linux Based Clients also managing overall health of SCCM site servers and end point clients. ? Created customized reports utilizing SQL/SQL Reporting services to help assist on making better business decisions ? Creation of Collections, Packages & Advertisements for Auto Deployment of applications in Effective Way using Query based Collections and Global Conditions ? Developed and executed Patch management using Software Updates Management in SCCM (SUP) & WSUS. ? Developed and executed on application patching utilizing System Center Updates Publisher for security patching non-Microsoft applications ? Managing Audit and Compliance using SCCM 2012 feature like: -Base lining of systems using Compliance Settings in Configuration Manager and Microsoft Security Compliance Manager, Application license Compliance using Asset Intelligence and Software Metering. ? Setup and configured Windows 7 to Windows 8.1 and 10 migrations using SCCM OSD, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT), this also included managing all task sequences/images for the different HALs on XP as well as Windows 8.1 and 10 ? Application Virtualization: - Implementation and configuration of APP-V Virtualization and distributing sequenced applications (Pilot). ? Designing, Implementing, and Maintaining SCOM 2007 R2/2012. (Operations Manager) for Multi Geographic and Multi Domain Environment (RMS, MS, GW, Reporting) ? Support SCOM Environments with total number of agents over 100 Servers -Configuring, Installing and maintaining System Center Operation Manager 2007 R2 and 2012R2 Environments and SCOM Agents inside the non-trusted domains and DMZ. ? Configuring SCOM 2007 R2 to provide real time monitoring and alerts by Managing Roles, Groups, Monitors and Views for different scope of client servers. Streamlining numbers of alerts and customizing Management packs. ? Install, Configure and Customize management packs: Active Directory Monitoring, ISA Server, Windows Server Operating System, SQL Server, Windows Server Cluster, SharePoint Server; Lync Server; Exchange Server. ? Create Custom Monitoring and Alerts, Create views and SCOM reports based on customer requirement, Configure monitoring and notification, Installing Cumulative Updates for SCOM. ? Create Custom SLA Reports that includes downtimes periods and maintenance periods. ? Currently managing high availability environments likes NLBS, Clusters, Deployment & management of Terminal server, and have good knowledge around Virtualization, Hyper V, and VMware ? Experience and knowledge with designing installing and implementing VMware ESX server, VMware virtual center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter VM Backup products and other products for virtualization ? Perform an Assessment on the existing Presentation Server 4.5 Farm and develop recommendations for the migration of the existing farm to XenApp 6.x and 7.x Design and implement the recommended strategies for provisioning XenApp 6.0 server images using Provisioning Server 5.6 for Data Centers. Design and implement a high-availability, high-performance XenApp 7.0 server farm on VMware ESX hosts, which provides application access to users across the country. ? Active directory fine tuning & sizing, DNS fine tuning, Insuring proper AD replication and standardization of AD GPO's (In involvement with MS for AD RAP/AD BPA) and also managing Windows Azure Infrastructure As A Services (IAAS Platform) for Active Directory and DNS (Hybrid Cloud) ? Design and Management of Public and Private cloud offerings providing PaaS using Microsoft Hyper-V 2008 R2 and 2012 R2 as hypervisor and SCVMM as front end for managing tasks including (creation of VM's, Templates, clones, Clustering, High availablity of VM's and Storage, backup and restoration, DR revoke) ? Managing Security Products like: - McAfee EPO 4.6 , McAfee TOPS which includes (Endpoint Encryption – McAfee EEPC 5.x & 6.2, McAfee DLP Device Control 9.0, Encryption for removable device - McAfee EEFF 4.0, Solid Core), ? Responsible for Patch and security configuration compliance (includes threat), helping compliance team in internal assessment of Venerability Assessment/Penetration Test and planning and suggesting their remediation plan, Proactively helping Security team for closing any potential treat alert through (RSA Envision) and doing trend analysis of all security incident related to system domain. Recent Projects: ? AD RAP (AD BPA):- Standardized AD GPO as per industry best practice and Help in designing AD site and services and GPO’S. ? Designed and planed Active Directory up gradation from Windows 2003R2 to Windows 2008R2 ? Enterprise migration of Widows 8.1 and 10 which includes Hardware assessment, Application Compatibility Test, OS Image readiness. ? Plan and Deployed Bit locker for few line of business ? Implemented McAfee End Point Encryption, McAfee Device Control ? Implemented McAfee MOVE for Virtual Infra (Multi-Platform and Client Less) ? Upgraded E-policy Orchestrator from to 4.6 to 5.1 ? Upgraded McAfee Endpoint Encryption for PC from 5.x to 6.2 ? Implemented McAfee Device Control 9.0 ? Implemented McAfee Endpoint Encryption for File and Folders ? Deploy App-V application using SCCM for aprox 1000 machines (MS office Suite 2013) ? Done POC for HP Thin client for Citi bank and BG process ? OS Upgrade for all 2003 servers to 2008 2012. ? Designed and planed System Center Configuration Manger 2012 across domains (5 different domains) ? Upgraded System Center Ops Manger 2007 R2 across domains to 2012 R2 ? Installation and configuration of System Center Orchestrator and Service Manager with Kelverion BMC Integration Packs and Data Pump for other third party integration Organization: Wipro Technologies Duration: June 2012 – Apr 2014 Role: Specialist (Infrastructure Projects) Experience in installing configuring and troubleshooting VMware View Composer and View Connection Manager to make Virtual Desktop Infrastructure efficient and to simplify desktop administrative management tasks Responsible for successfully upgrading all hosts and vCenter servers from 5.x to 6.x ? Managed complete design and implementation of EMC Clarion, VNX (5400,5500,3200, 3400) SAN environments thereby ensuring high availability and performance characteristics for VMware Virtual Infrastructure & SAN-backed applications. ? Instrumental in managing complete configuration and installation of: ? VMware ESXi, and vSphere 5 & 6 environments with Virtual Centre Management, Lab Manager, VMware View 5, 6 VMware vApps, Xen App, Desktop, Hyper V, Consolidated Backup, DRS and HA. ? Monitoring Tools : SCOM 2007 and 2012 R2 ? Backup Tools : Symantec Net Backup, Networker, Avamar, HP Live Vault ? McAfee EPO, Move, EEPC, Solid core, etc ? Reconfigured all ESX network connectivity utilization including VLAN tagging and teaming and also the configuration of many dvSwitches with 802.1q VLAN tagging, Management network. ? Performed V2V Migration, Created clones and templates of Virtual Machines, Deploying VMs through Templates also physical to virtual (P2V) migrations for approximately 800 physical servers utilizing VMware Converter. ? Good experience in migrating production VMs using Storage Motion, SV Motion, FT(Fault Tolerance) to new Data centre with zero downtime and Configured storage LUNs for VMFS and raw disk mappings (RDM’s) ? Involved in planning, designing and Implementation for upgrading endpoints (20k) from Windows 7 to windows 8. 8.1 for 30 sites across the globes and assisted in the maintenance and troubleshooting of SCCM 2012 R2 Clients, Application Packaging, Patching using SUP. ? Perform an Assessment on the existing Presentation Server 4.5 Farm and develop recommendations for the migration of the existing farm to XenApp 6.x and 7.x Design and implement the recommended strategies for provisioning XenApp 6.0 server images using Provisioning Server 5.6 for Data Centers. Design and implement a high-availability, high-performance XenApp 6.0 server farm on VMware ESX hosts, which provides application access to users across the country. ? Good understanding of the SCCM infrastructure including boundaries, site server roles, management point, distribution point, software metering and parent/child relationships in order to troubleshoot SCCM related issues. • Managed the entire gamut of tasks associated with Server Infrastructure Design and Maintenance including:Virtual Data Centre Expansion including procurement, implementation and rollout of new hardware, Software licensing, storage capacity depending upon number of VM'S. • Experienced working in and for a Call Centre for large network environments which utilized the latest monitoring tools whether SCOM, SCCM, and SMS or various other third party applications. Experienced working with BMC Remedy and ADDM. Familiarity with setting up MOM and/or vendor application for servers HP, Dell, IBM which would monitor disk space, memory utilization, and other pertinent issues which could be a detriment to the network's performance. • Design, deployment, and maintenance of a broad range of Microsoft Technologies including: Windows Server 2003, 2008, 2012SQL Server 2005, 2008, 2012,Windows Server Update Services (WSUS), DNS, WINS, DHCP, Print & filer Server and Active Directory, Group Policy Design & Implementation, IIS and Terminal Services. ? Extensive experience on Windows 2008r2 & 2012 r2 servers Active Directory administration, Hyper V & MSCS Clustering. Knowledge on creating Hyper V VM’s ? Trouble shooting the Remote Connectivity related issues by using DS View, HP ILO. Configuring user permissions, disk quotas, shadow copies to the users, groups and for other objects. Knowledge of backup and restore data on tape cartridges. Organization: E-BusinessWare Pvt Ltd Duration: Feb 2010 – June 2012 Role:Team Lead I have been engaged on numerous Citrix and Vmware projects, which range from architecture and design, to engineering and implementation, to post implementation support and administration. Projects include all aspects of the Citrix product suite, including XenApp, XenServer and XenDesktop, Some of the projects I have worked include • Experience in installing, configuring and troubleshooting VMware products like VMware convertor (P2V), Sphere alliance, VCOPS, VDP, to make Virtual Desktop Infrastructure efficient and to simplify desktop administrative management tasks. • Experience in installing, configuring and troubleshooting VMware products like VMware convertor (P2V), Sphere alliance, VCOPS, VDP, to make Virtual Desktop Infrastructure efficient and to simplify desktop administrative management tasks. Responsible for successfully upgrading all hosts and centre servers to sphere 5.1 for RBS (Royal Bank of Scotland) IDC (Indian Development Centre) ? Configure VMware ESX, ESXi, vSphere 5.1 and vSphere 5.5 and Microsoft Hyper-V environments with Virtual-Center management, LabManager, Consolidated Backup, DRS, HA, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager SRM , vCenter Operations Manager, VMware View desktop virtualization infrastructure VDI , SCVMM 2012 and 2007 ? Production support for Active directory AD , GPO Management, Users and Groups, Share and storage management, Share and NTFS permissions for users. ? Application testing, Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configuration ? Managed Microsoft SCCM 2012 deployments in a large-scale global environment of 2000 users; oversaw deployments of large and complex applications targeted for mass audience. ? Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, management point, distribution point, software metering and parent/child relationships in order to troubleshoot SCCM related issues ? Spearheaded reduction of the company’s Server Hardware Footprint by 60% thereby saving power and cooling. ? Deep knowledge of APPV packages and deployment using SCCM along with streaming servers, currently working for office 2010 APPV deployment for Indian users for RBS Client across the locations. ? Prepared IT report of current Systems status, update needed for hardware and software. Security with corrective measures. Suggested technology to be implemented for improvement of the Systems. Organization: I-Yogi Technical Services Pvt Ltd Duration: Dec 2008 – June 2009 Role: Technical Specialist Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment. ? Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment ? Managed servers to ensure high availability, monitor utilization, capacity and to ensure proper operation of and access to servers. ? Responsible for going to remote location off-site and resolving hardware and software issues. Provided technical support for remote offices using Remote Desktop ? Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation. ? Windows Server 2008 Hyper-V virtualization configuration for servers via SCVMM 2007 including creating of machines, managing their storage, clustering, cloning, migration Organization: Convergys India Pvt Ltd Duration: Dec 2006 – June 2008 Role:Sr.Technical Specialist Support Executive Managed servers to ensure high availability, monitor utilization, capacity and to ensure proper operation of and access to servers. ? Responsible for going to remote location off-site and resolving hardware and software issues. Provided technical support for remote offices using Remote Desktop ? Windows Server 2000,2003, 2008 R2 installation, deployments, troubleshooting and automation. ? Implemented and managed IP Addressing; configured TCP/IP addressing on a server. ? Configured automatic updates for network clients by using Group Policy. ? Designed, planned and implemented Group Policy, delegation strategies and OU structure. ? Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching ? Installation and configuration of Operating systems like Win 98, win XP and Windows Vista.